Privacy Policy

This privacy policy notice is for this website; www.losingthewires.com and served by Losingthewires Ltd registered at UNIT 4 VISTA PLACE COY POND BUSINESS PARK, INGWORTH ROAD, POOLE, DORSET, BH12 1JY and governs the privacy of those who use it.  

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

If you do not agree to the following policy you may wish to cease viewing / using this website. 

Policy key definitions: "I", "our", "us", or "we" refer to the business, Losingthewires Ltd. "you", "the user" refer to the person(s) using this website.  "you", "the user" refer to the person(s) using this website.

GDPR means General Data Protection Act. PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner's Office.

Cookies mean small files stored on a users computer or device. Processing of your personal data 

We are registered with the ICO under the Data Protection Register, our registration number is: . 

Lawful basis: Consent The reason we use this basis: supplier and customer contact, order details, warranty 

We process your information in the following ways: Data is held securely in our systems and is used soley for the purposes of commerce.

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

Sharing your information: We do not share your information with third parties. 

Lawful basis: Contract

The reason we use this basis: Contract information is retained for legal purposes

We process your information in the following ways:  Only where it forms part of the contract - i.e. contract of sale for goods or services

Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.

Sharing your information: We do not share your information with third parties.  

Lawful basis: Legal obligation

The reason we use this basis: In order to comply with legal requirements We process your information in the following ways: Where we are required to retain information to comply with various legislation pertaining to our business.

Data retention period: As required by relevant legislation

Sharing your information:We do not share your information with third parties. 

Lawful basis: Vital interests The reason we use this basis: We do not process data for these purposes

We process your information in the following ways: We do not process data for these purposes

Data retention period: N/A

Sharing your information: We do not share your information with third parties. 

Lawful basis: Public task

The reason we use this basis: We do not process data for these purposes

We process your information in the following ways: We do not process this data

Data retention period: N/A Sharing your information:

We do not share your information with third parties.  

Lawful basis: Legitimate interests The reason we use this basis: As a necessity to do business

We process your information in the following ways: Data is held securely in our systems and is used soley for the purposes of commerce.

Data retention period: As required by warranty terms and associated legislation

Sharing your information: We do not share your information with third parties.  

Lawful basis: Special category data

The reason we use this basis: We do not process this data

We process your information in the following ways: We do not process this data

Data retention period: N/A

Sharing your information: We do not share your information with third parties. . 

Lawful basis: Criminal offence data

The reason we use this basis: We do not process this data

We process your information in the following ways: We do not process this data

Data retention period: N/A

Sharing your information: We do not share your information with third parties. 

Your individual rights Under the GDPR your rights are as follows.

Internet cookies 

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.   

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information.

Our methods meet the GDPR compliance requirement.  Transparent Privacy Explanations We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.